Incoming tweet
starting up…
Pipeline
1
Classify
idle
Predicts intent from 8 categories using an LLM.
2
Retrieve (RAG)
idle
Finds the 3 most similar past complaints and Spotify's real replies.
3
Draft
idle
Writes a new reply grounded in the retrieved past replies.
4
Decide
idle
Pure Python rules pick auto-send vs escalate, with a reason.